ITIL – Information Technology Infrastructure Library is a globally recognised framework to manage ICT services.
Using ITIL as a tool to gain sanity over your ICT environment is possible if handled in the right way. Synixta believes that the right way has its foundation in effective communications and resource allocation. This is achieved through the modular structure inherent within ITIL.
There are quick wins to be had, but the keystone to ITIL is the idea of continuous improvement. Value can be created by improving environments using ITIL over the long term to manage your ICT estate, and thereby your business delivery to your customers.
‘Service Management is not rocket science’